Building Visitor Experiences

Fantastic! If you are a new operator you should check out the Tourism Tasmania Start Point Site first at http://industry.tourismtasmania.com.au/startpoint/ to make sure that you have covered off all the legislative requirements for a new tourism business.

If you have been in business for some time and are looking to add value to the visitor experience you offer then this is the site for you.

This site will take you through the steps to providing an experience which will last in the minds of your visitors long after they leave as well as give you the knowledge and opportunities to learn from others. There is a section on -

• Getting started in the interpretive role;
• Building the visitor experience;
• Pushing the boundaries;
• Skill development with case studies; and
• Interviews with operators to show you how they did it.

Enjoy the journey and check out the “What’s New” section every now and then to see what customers think of Tasmania and learn about any up and coming on line community Forums.

The Key to Success

Welcome to a new way of looking at your tourism business or the work you do as a guide or service provider!

In an incredibly competitive industry, the quality of the visitor experience is the key to success. It’s what sets businesses, tourism products and regions apart – and it’s what delivers the brand promise for you and the Tasmanian tourism industry.

Through the experience development framework, access to training, case studies, resources, and an on-line forum (coming soon) we can help you create exciting new visitor experiences and refresh existing ones.